At Greenbio Pro, we are committed to ensuring that our customers receive their products in a timely and efficient manner. To accommodate different preferences and needs, we offer two delivery methods: Self Pickup and Door Delivery. Below, you will find detailed information about each method and our policies to help you choose the best option for your needs.

 

Self Pickup

Our Self Pickup option provides convenience and flexibility, allowing you to collect your order from a location that is most convenient for you. We have multiple pickup points to ensure easy access.

Self Pickup Locations:

1. Greenleaf Service Centers:

   • Locate the nearest Greenleaf service center using our online locator tool.
   • Orders can be collected during the center’s operating hours.

2. Partner Stores:

   • Collect your order from partnered retail outlets and supermarkets.
   • Store hours and specific location details will be provided at checkout.

3. Seller’s Location (Peer-to-Peer Marketplaces):

   • Arrange to pick up your order directly from the seller’s location.
   • Contact information and pickup instructions will be shared post-purchase.

4. Dedicated Pickup Points:

   • Use dedicated lockers, kiosks, or private distributors for easy access.
   • You will receive a notification with pickup instructions once your order is ready.

 

Door Delivery

Our Door Delivery service is designed for convenience, bringing your order directly to your doorstep. The cost for door delivery will be determined and communicated after the order is completed, ensuring transparency and fairness.

Door Delivery Details:

1. Shipping Cost:

   • The cost for door delivery will be calculated based on your location and the weight of your order.
   • This cost will be communicated to you after the order is placed.

2. Delivery Timeframe:

   • Orders will be delivered within 3-5 working days after the shipping cost is confirmed and payment is received.
   • You will receive tracking information to monitor the progress of your delivery.

3. Contactless Delivery:

   • For your safety and convenience, we offer contactless delivery options.
   • Instructions for contactless delivery can be provided at checkout.

4. Shipping Cost Communication:

   • The shipping cost for door delivery will be determined and communicated after the order is completed. This ensures that you are only charged the exact cost based on your specific delivery requirements.

 

General Shipping Information

1. Order Processing:

   • Orders are processed within 1-2 working days.
   • You will receive an email confirmation once your order has been processed.

2. Tracking Information:

   • Once your order is shipped, you will receive tracking information via email.
   • Use the tracking number to check the status of your delivery.

3. Customer Support:

   • For any shipping-related inquiries, please contact our customer support team at greenbiopro24@gmail.com or via live chat on our website.