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Greenbio Pro Return Policy

At Greenbio Pro, your satisfaction is our top priority. We are committed to providing you with a seamless shopping experience. Here’s our friendly and straightforward return policy to ensure you have a positive experience with us.

 
Eligibility for Returns

To qualify for a return or exchange, please ensure the following:

  1. Items must be in their original condition, including all tags, packaging, and accessories.
  2. Items must be returned within 3 working days of pickup.
  3. Proof of purchase (order number, invoice, or receipt) must be provided.
  4. Items must not have been used, worn, or altered.
 
Return Procedure
  1. Contact Us: Reach out to our customer service team via WhatsApp (09071287007), email (greenbiopro24@gmail.com), or live chat to start the return process.
  2. Provide Details: Share your order number, reason for the return, and preferred resolution (refund, exchange, or store credit).
  3. Return Items: Bring the items to the designated pickup location within 3 working days.
  4. Packaging: Ensure items are securely packaged to prevent damage during transit.
 
Refund Options
  1. Original Payment Method: Receive a refund within 3 working days.
  2. Store Credit: Valid for 3 months.
  3. Exchange: Swap for the same item or choose a different product.
 
Exchange Policy
  1. Exchange items within 3 working days of pickup.
  2. Items must meet the eligibility criteria.
  3. Customers are responsible for return shipping, if applicable.
 
Cancellation Policy
  1. Orders can be canceled within 2 hours of placement.
  2. Contact customer service to initiate the cancellation.
  3. Refunds are processed within 24 hours.
 
Restocking Fee

A restocking fee may apply to returned items, depending on their condition and original packaging.

 
Exceptions

The following items are non-returnable:

  1. Personalized or customized items
  2. Items marked as “final sale” or “clearance”
 
Contact Us

For any questions or concerns, please contact our friendly customer service team:

 
Governing Law

This return policy is governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

 
Changes to Return Policy

We reserve the right to modify or update this return policy at any time without prior notice. By using our website, you acknowledge and agree to our return policy.

Thank you for choosing Greenbio Pro!